Loya Insurance Claims Phone Number
If you need to report an accident, follow up on an existing claim, or speak with the claims department, the main Loya Insurance claims phone number is 1-800-880-0472.
This number may be used for Fred Loya Insurance claims, Loya Insurance claims, and claims involving a driver insured through the Loya Insurance Group. If your situation involves an accident, vehicle damage, injury, towing, or a claim status question, calling the claims department is usually the best place to start.
For a broader overview of the company, you can also read more about the Loya Insurance Company and The Loya Insurance Group.
Loya Insurance Claims Phone Number
| Department | Phone Number | Best For |
|---|---|---|
| Loya Insurance Claims | 1-800-880-0472 | New claims, accident reports, claim follow-ups |
| Fred Loya Claims | 1-800-880-0472 | Claims involving Fred Loya Insurance |
| Loya Casualty Insurance Claims | 1-800-880-0472 | Claims connected to Loya Casualty Insurance |
| Customer Service | 1-800-444-4040 | Billing, policy questions, general support |
If your question is specifically about an accident or claim, use the claims phone number first. If your question is about payments, policy changes, ID cards, or general account help, customer service may be the better option.
You can also visit our guide to Loya Insurance customer service for more general support options.
When Should You Call the Loya Claims Phone Number?
You should call the Loya claims phone number if you need help with:
- Reporting a new auto accident
- Checking the status of an existing claim
- Speaking with a claims adjuster
- Providing accident details
- Submitting or asking about documents
- Asking about vehicle damage or repair next steps
- Asking what to do after your car was towed
- Following up after not receiving a response
If the accident just happened and anyone may be injured, call emergency services first. After everyone is safe and the accident is documented, you can contact the claims department.
For a more complete breakdown of the claims process, you can also read our full guide to Loya Insurance claims.
What to Have Ready Before You Call
Before calling the Loya Insurance Company claims phone number, try to collect as much information as possible. Having the right details ready can make the call easier and help the representative understand your situation.
| Information | Why It Matters |
|---|---|
| Policy number | Helps locate the insurance policy |
| Claim number | Needed if you are following up |
| Accident date and time | Confirms when the loss happened |
| Accident location | Helps document where it happened |
| Driver names and contact information | Identifies everyone involved |
| Vehicle information | Helps document the cars involved |
| License plate numbers | Useful for identifying vehicles |
| Police report number | Supports the accident record |
| Photos or videos | May help show damage and the accident scene |
| Towing or repair shop details | Helps with vehicle location and repairs |
Do not worry if you do not have every detail yet. You can still call and ask what information is needed to open or update the claim.
If you are reviewing your policy before calling, our page on Loya auto insurance coverages may help you better understand the types of protection that may apply.
What to Say When You Call Loya Claims
When you call, explain your situation clearly. You can say something simple like:
Or, if a claim has already been opened:
The representative may ask whether you are the policyholder, another driver, a passenger, or someone else involved in the accident. They may also ask for the policy number, claim number, accident date, vehicle details, and contact information.
If you are given a claim number, write it down and keep it somewhere safe.
How to Follow Up on a Loya Insurance Claim
If you already filed a claim, call 1-800-880-0472 and ask for an update. Before calling, have your claim number ready if possible.
You may want to ask:
- Who is assigned to my claim?
- What documents are still needed?
- Has liability been reviewed?
- Has the vehicle inspection been scheduled?
- Do I need to submit photos or estimates?
- When should I expect the next update?
- Is there a direct number or extension for the adjuster?
Keeping notes after every call can help. Write down the date, time, name of the person you spoke with, and what they told you.
If your question is about payments instead of a claim, visit our guide to Loya Insurance payments.
Loya Insurance Claims Mailing Address
If you need to mail claims-related documents, the listed claims mailing address is:
Before mailing documents, it is a good idea to call the claims department first and confirm what should be sent. Ask whether copies are acceptable and whether there is a faster way to submit documents.
What to Do After an Accident Before Calling Claims
After an accident, your first priority should be safety. Move to a safe location if possible and check whether anyone is hurt. Call emergency services if there are injuries, serious damage, blocked traffic, or any unsafe situation.
A car accident may also be described as a traffic collision, and documenting the details early can be important when filing an insurance claim.
Then, if it is safe, collect basic information:
- Take photos of the vehicles and damage
- Photograph license plates
- Exchange insurance and contact information
- Get names and phone numbers from witnesses
- Write down the accident location
- Request or save the police report number
- Keep towing, storage, rental, and repair receipts
This information may be useful when you contact Loya Insurance claims support.
If you were driving without active coverage at the time of the accident, you may also want to read our article on what can happen if you are caught driving without insurance.
Claims, Coverage, and Deductibles
When you file a claim, the outcome may depend on the coverage listed on the policy, the facts of the accident, the deductible, and the claims review process.
For example, if your vehicle damage is covered, you may still need to understand whether a deductible applies. You can learn more in our guide to Loya Insurance deductibles.
If you are comparing policy options before buying or renewing coverage, you may also find our guide to Loya Insurance quotes helpful.
Loya Insurance Claims Phone Number FAQ
What is the Loya Insurance claims phone number?
The main Loya Insurance claims phone number is 1-800-880-0472.
What is the Fred Loya claims phone number?
The Fred Loya claims phone number is 1-800-880-0472.
What is the Loya Casualty Insurance claims phone number?
For Loya Casualty Insurance claims, the claims phone number commonly listed is 1-800-880-0472.
Can I call the claims number if I am not a Loya policyholder?
Yes. If you were involved in an accident with a driver insured by Loya Insurance, you can call the claims department and explain that you need to file or follow up on a third-party claim.
What number should I call for billing or policy questions?
For general customer service, billing, policy questions, or account help, call 1-800-444-4040.
What should I do if I do not have a claim number?
You can still call the claims department. Give them the accident date, policyholder name if available, vehicle information, phone number, and other identifying details.
Should I call claims or customer service?
Call claims for accident reports, claim status, vehicle damage, repair questions, and adjuster follow-ups. Call customer service for billing, policy changes, ID cards, and general account questions.
Where can I learn more about Loya car insurance?
You can read more about Loya car insurance and Fred Loya Insurance car insurance if you want more general policy information.
Final Note
The most important number for claim-related help is 1-800-880-0472. Whether you need to file a new claim or follow up on an existing one, having your accident details, policy information, photos, and claim number ready can help make the call easier.
For general information about the brand, coverage options, and support resources, you can also visit the main Loya Insurance website.