Claims contact guide
Fred Loya Claims Contact Information at a Glance
The Fred Loya Insurance claims phone number is 1-800-880-0472. Fred Loya lists this number for accident reports, separately from its general customer-service line. [1] [2]
Call Fred Loya Claims 1-800-880-0472This independent guide is published by Loyainsurance.org, not Fred Loya Insurance. The calling link connects to the insurer, not this website.
Looking for the full claims process? This page is specifically about Fred Loya claims contact information, phone numbers, hours, and how to reach the correct department. For filing steps, documentation, adjuster follow-up, and what happens after a claim is opened, see our Fred Loya Insurance claims guide .
After an accident: If someone is injured, call 911 before calling an insurer. NAIC also recommends moving a drivable vehicle out of traffic only when it is safe to do so. [5]
Claims, customer service, or roadside assistance?
Use the number that matches the task you need completed. Accident reports, policy or billing questions, and roadside requests are handled through different contact routes.
| Your request | Contact | What it is for |
|---|---|---|
| Report an accident |
1-800-880-0472 Claims Department |
Fred Loya’s filing FAQ says this route can be used for a claim on your own policy or a claim against a Loya insured. [3] |
| Ask about your policy |
1-800-444-4040 Quotes & Customer Service |
Billing, policy changes, and general account questions belong with customer service. See our Fred Loya customer service guide . [2] |
| Request roadside assistance |
1-855-548-5626 Roadside Assistance |
Fred Loya lists this 24-hour service for customers who carry roadside-assistance coverage. It should not be treated as proof of 24-hour claims staffing. [4] |
If your insurance card or claim correspondence identifies a specific underwriting company or claim handler, read that information to the representative and confirm the correct routing.
Can you call if you are not a Fred Loya policyholder?
Yes. Fred Loya’s filing FAQ specifically includes a claim against one of its insured drivers, not only a claim under your own policy. [3]
If another driver gives you a Fred Loya insurance card, explain that you are reporting an accident involving that person and provide the insurer, policy, driver, vehicle, and accident information you actually have. Do not guess at missing details.
Reporting a claim is not approval of a claim. Opening a file starts the insurer’s review; it does not establish that coverage or payment is owed.
What to have ready before you call
Keep the first call focused on identifying the accident and getting the correct claim route. When available, have the following information ready:
- Your policy number or the other driver’s insurance information.
- The date, approximate time, and location of the accident.
- Names and contact details for the people involved.
- Vehicle descriptions, license plates, and available photos.
- The police-report or incident number, if one was issued.
- An existing claim number, if the loss was already reported.
For a fuller accident-document checklist and an explanation of what happens after a report is opened, use the Fred Loya claims process guide .
Calling about an existing Fred Loya claim
For an existing claim, have the claim reference number and the assigned representative’s name or extension if you have them. Fred Loya directs subsequent questions and information to the assigned adjuster. [1]
If you cannot reach the assigned person, use the main claims number to confirm the assignment, callback information, and the correct contact route for the specific issue you are following up on.
Claims mailing address and document delivery
Before sending documents, ask the assigned representative which delivery method is approved for your claim and what claim reference should be included.
Published claims mailing address
Fred Loya’s Contact page lists: [2]
ClaimsP.O. Box 972450
El Paso, TX 79997
This is the published claims P.O. Box, not the separately listed General Sales address.
Do not assume the general email is a claims inbox
Fred Loya’s public Contact page labels customerservice@fredloya.com under Quotes & Customer Service, not as a dedicated claims-document address. [2]
Ask the assigned representative for the correct delivery instructions before sending claim documents or sensitive records.
What if you call outside the published claims hours?
If you call outside the listed schedule, follow any instructions actually provided and keep a record of the attempt. Do not assume that an unanswered call, voicemail, or general website message has opened a claim. Confirm that the report was received and obtain a claim reference when available.
Use this page for contact details, not the full claims process
The main claims line is the starting point for reporting an accident or confirming the contact route for an existing file. Keep the claim number, assigned contact, and approved submission method together once they are provided.
For filing steps, evidence, coverage review, adjuster follow-up, and what happens after the first call, continue with our complete Fred Loya Insurance claims guide .
Editorial note: Loyainsurance.org publishes independent insurance information and is not affiliated with Fred Loya Insurance. Contact details can change; the insurer’s current instructions, policy terms, and applicable state rules govern your claim.